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 Part-Time 工作

Application for Assistant Customer Service Officer via CTgoodjobs (Ref: CT3107945-01#0449)

 [九龍-觀塘]
 2017-09-14
Assistant Customer Service Officer

Wing On Travel, one of the largest travel companies in Hong Kong, provides quality and versatile travel services worldwide. We are now inviting a high calibre and dynamic individual with solid experience and leadership skill to join our team.
 

Responsibilities:

  • Review customers' feedback on tour arrangement and escort performance by spot checking, customer suggestion forms and tour reports
  • Consolidate customers' response and prepare opinion analysis
  • Handle customers' enquiry and complaints, as well as relevant follow-up procedures
  • Handle in and out-going correspondence from/to mass media and any other concerned parties
  • Act as ISO coordinator within the department to ensure the implementation of company quality policy, as well as conduct internal audit if necessary
  • Perform any other duties as required by the company

Requirements:

  • Holding Advanced diploma / Higher diploma or above in any discipline
  • With 1-year relevant working experience, knowledge in travel industry is an added advantage
  • Proficiency in MS Office application and Chinese word processing
  • Customer focused, patient and self-motivated
  • Proactive, well organized and possess good analytical skills
  • Good telephone manner and able to work under pressure
  • Good command of written and spoken English, Chinese and Mandarin
  • Fresh graduates will also be considered

Interested candidates please send application with full resume, present and expected salary via email address at [email protected]

 

All information provided will be kept confidential and used solely for recruitment purpose. Only shortlisted candidates will be contacted.  All application will be retained for a maximum period of twelve months.

Benefits
Industry
  • Hospitality / Catering
  • Tourism / Travel
  • Wholesale / Retail
Job Function
  • Sales / CS / Business Devpt - Customer Service
Experience 0 year - 2 years 0 year - 2 years
Salary N/A
Education
  • Degree
Career Level Non-management level
Employment Term
  • Full-time
Location Kwun Tong
Job Ref. CT3107945-01#0449
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